IT Service Support for AMLA (m/w/d)

DEKRA Arbeit GmbH is seeking a dedicated and reliable IT Service Support (m/f/d) Finance for a company in the finance sector in Frankfurt am Main. In this role, you will provide general administrative and organizational support, including meeting coordination, document preparation, correspondence, and internal task coordination.

Responsibilities:

• Follow up on incidents, service requests, changes and ticket backlogs.

• Monitor open tickets and response and resolution times.

• Prepare basic service performance reports and identify recurring issues.

• Coordinate operational follow-up with IT support teams.

• Manage user access and permissions for confidential SharePoint sites.

• Support basic SharePoint administration and maintain related documentation.

• Provide operational support to the IT Service Manager and help reduce administrative workload.

Requirements:

• Secondary Education

• Between 5 years and 15 years of IT service support experience.

• English is the standard working language and therefore a C1 level is required

• Previous experience in data analysis, reporting, statistics, business intelligence, or a related field.

• Experience working with large datasets and reporting tools.

• Good knowledge of Microsoft 365, Windows and standard IT hardware.

• Experience with ticketing and IT service management tools.

• Basic knowledge of user and access management (e.g. Active Directory/Entra ID).

• Ability to troubleshoot common hardware, software and connectivity issues.

• Knowledge of VPN, remote access, collaboration tools and basic IT security principles.

• IT service desk, user support and incident/request management

• Microsoft 365, hardware/software and basic network troubleshooting

• User access and IT asset management

• IT documentation and reporting

• Ability to work under pressure and manage multiple requests

• Attention to detail and accuracy

• Proactive and solution-oriented approach

• Teamwork and collaboration

What we offer:

• A interim employment contract according to the DGB/GVP collective agreement

• Above-average compensation, plus holiday and Christmas bonuses

• An interesting position that matches your qualifications, with the possibility of permanent employment by the client company

Your path to us:

If you would like to apply directly, you are welcome to send us your CV by email or submit your information via the online application form. In the online application, you can upload your CV after entering your contact details. We promote diversity and warmly welcome all applications

ab sofort